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Questions & Answers

1. I 'D LIKE TO SEE PAPER/INVITATIONS SAMPLES, WHERE CAN I GET THEM?
We do offer a sample envelope with invitations+paper specialties.
Please tell us what would you like to see – we can create a Foliette custom sample pack.
2. I SAW AN INVITATION IN THE COLLECTION, I WANT TO ORDER AND MAKE CHANGES. HOW MUCH WILL IT COST?
All our items present in the Collection (Invitations, menus, place cards…) can be modified.
These are the modifications included, (free of charge in the limit of the 2 sets of revisions included) –  font change, font color, existing illustration replacement and the possibility to change colors of the illustrations.
We can replace paper with your desired one, make a custom illustration just for you, draw a map, letterpress your design but these complex changes can only be made using our Custom Design service, and will be charged based upon your required needs.
3. I WANT MY INVITATION PRINTED IN a 2ND LANGUAGE. HOW MUCH WILL THIS COST?

We can gladly help you with this service. For ink-jet printing, changing the layout/language will cost 12,6 Eur/layout/project – no minimum order requirements. For min.50 invitations, the layout is included, free of charge.

4. WILL I RECEIVE AN ELECTRONIC INVITATION AT THE END OF MY PROJECT?

Yes, your web electronic invitation/invitations will be sent to you at the end of the project, upon request and free of any charge.

5. WHAT IS THE MINIMUM ORDER?

The minimum order is 25 invitations.

6. HOW MUCH DO YOUR DESIGNS COST?
The Foliette Custom Design service is a premium, creative process, tailored around you and your unique specific needs.
Since we have so many possibilities and the options are endless, we invite you to learn more about us, by visiting CUSTOM DESIGN or by simply contacting us at foliette.ro@gmail.com, mentioning your specific needs.
If you are not interested in Custom Design, but still want something unique, we invite you to take a look at our Collection where you will easily find a list of price options.
7. IS IT TOO LATE TO CHANGE THE QUANTITY OF MY ORDER?
After an order is placed, decreased quantities cannot be accommodated.
However, there is no fee to add extra suites to your order as long as time, printing technique and paper stock allows it.
Please contact us as quickly as possible for advice on how to proceed. Any additional charges will be invoiced separately.
8. WHAT IS YOUR RETURN/EXCHANGE/CANCELLATION POLICY?
Foliette strives to maintain the utmost client satisfaction throughout the design and production process.
If you are dissatisfied for any reason throughout the process, please get in touch as soon as possible and we will make it a priority to try to resolve any issues and work with you to find a solution.
Due to the custom nature of our products, all sales are final.
If you choose to cancel your order before print production has begun, your 50% payment will be retained.
Once your order goes to print, we are also unable to accept returns, revisions or issue refunds and reserve the right to retain your full payment.
Please send text/content only in a final version, complete with diacritics and triple check the invitation sample before the design process begins.
Errors found after the final approval has been given are the sole responsibility of the client.
9. WHO OWNS THE DESIGNS ONCE PRODUCED? WHO OWNS PRINTABLE FILES+ASSOCIATED INFO?
Foliette retains all rights to the designs that are created in our Atelier.
In order to preserve the integrity of our designs, printable files and informations regarding the project are not available.
10. WHAT TYPES OF PAYMENT DO YOU ACCEPT?

If you would like to move forward with the project, we then require a signed contract, a 50% deposit and the content (your invitation text). This will reserve your awesome project on our design calendar and get us started.

11. CAN YOUR HANDMADE PAPER BE PRINTED ON? WHERE? WHAT PRINTING METHODS DOES YOUR PAPER ALLOW?
All our hand-made paper specialties (green grass, petals, seed paper) can be digitally printed on / letter-pressed / engraved-pressed / foiled / (etc…). We highly recommend letting us help you with this service or first testing it by buying the Foliette sample kit before the purchase.
12. CAN WE WRITE/ PAINT / DO CALLIGRAPHY ON THIS PAPER?
Yes, you can easily write on our paper using pencil, ball pen, gel pen, but it is not suitable for watercolor painting.
13. DO YOU HAVE A STUDIO I CAN VISIT?
Foliette is an online business, a personal private atelier – the place where we spend most of our time, so we don’t have a designated meeting space, however, if you are in Bucharest,  we’d love to meet up  for coffee and discuss your project!

For any additional questions we are here to help.